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FAQ

Having issues? Start here. These are the most common problems users run into — and how to fix them fast.

General

What is Trench Bot?

Trench Bot is your direct line into the Base Trench Alliance, a network of the best onchain tools, AI trading agents, and proven strategies, all working together to give you faster, smarter trades.

You get instant access to hundreds of alpha groups, AI-driven auto-sniping, and execution tech that lets you act the second opportunities appear.

It’s everything top traders use to win. Your portal to trade with the best on BASE.

Key features include:

  • AI signal-based autosniping,

  • Tracking new launches,

  • Onchain token scanning with safety checks,

  • Advanced orders (take profit, stop loss, DCA, limits),

  • Multi-chain support (BASE, ETH, SOL, BSC, and more),

  • The ability to call tokens and earn % of fees when others follow your alpha,

  • And transforming Telegram groups into live, leaderboard-driven trading hubs.

Is Trench Bot Secure?

TrenchBot is fully non-custodial. Your wallet, your keys, your control.

We use Infisical.com, a leading open-source secrets manager, to encrypt and manage keys securely. Your private key is encrypted client-side, stored safely, and never exposed to us or anyone else. Seamless trading, secured by industry-grade infrastructure.

Troubleshooting

The bot is stuck, frozen, or unresponsive.

  • Use /resetbot and follow the steps.

  • If still unresponsive, force-close and relaunch the Telegram app.

Still not working?

  1. Clear the chat history with Trench Bot, i.e., delete the bot conversation from your Telegram messages.

IMPORTANT: Trench Bot shows your EVM and SVM private keys only once when your first wallets are created. If you delete the conversation and haven’t saved them, you won’t be able to recover or export your private keys later.

Your wallets will still preload when you relaunch the bot (linked to your Telegram ID), but the private keys cannot be retrieved. Make sure you’ve saved them in a secure place before proceeding!

  1. Reopen the bot and start it again at @altcoinist_trenchbot

  1. Your wallets will auto-load based on your Telegram ID

If menus still lag, try switching to a more stable internet connection — Telegram bots may delay on weak networks.

If none of this works, contact @AltcoinistSupportBot to open a support ticket for your account.

My swaps (buys & sells) are failing.

  1. Check if you have sufficient funds on the chain you are trading.

  2. Increase slippage via /settings → Slippage.

  3. Set gas fee to Fast or Turbo under /settings → Gas Fee.

  4. Some tokens may be blocked (honeypots or broken quotes).

  5. If a transaction is pending, use the “Reset TXs” button or /resettxs command to clear them.

Still stuck? Contact @AltcoinistSupportBot and we’ll help you out.

Why is my snipe not triggering?

  1. Ensure the caller (AI or human) posted a new call after sniper setup.

  2. Confirm adequate funds on the correct chain.

  3. Adjust slippage and gas settings in /settings .

  4. Some tokens may be blocked (honeypots or broken quotes).

Still not working? Try re-adding the sniper or testing with a different caller. If it keeps failing, contact @AltcoinistSupportBot on Telegram.

I can’t sell a token in my holdings.

  • Verify the token onchain: Paste your wallet address into Solscan, Etherscan, Basescan, or BscScan to confirm the token is actually on your wallet.

  • Manually load the token: Use /sell [CA] — this forces the bot to load the token into your session

    Example:

    /sell 0x123...Dfc2 → select chain → your token + USD value will appear

If the token still won’t sell:

  • Adjust Slippage: Go to /settings → Slippage and increase.

  • Adjust Gas: Go to /settings → Gas Fee and increase to Fast or Turbo

  • Check for invalid tokens: Some tokens are honeypots or lack a proper quote — if that’s the case, the bot will block the trade to protect your funds

If there’s a pending or blocked onchain tx in your wallet, the bot will send you a prompt with a Reset Transactions button to help reset, or use the /resettxs command and follow the steps

Still stuck? Open a ticket by contacting @AltcoinistSupportBot to open a support ticket.

Tokens not showing in Holdings / incorrect or outdated token balance:

  • Check the chain: Make sure you sent the token to the correct chain (e.g. ETH to Ethereum, not Base or BNB)

  • Refresh your wallet: Open the bot → /holdings → select the chain → tap Refresh

  • Verify onchain: Go to /wallets, copy and then paste your address into Solscan, Etherscan, Basescan, or BscScan to confirm the funds arrived.

Still can’t see the token?

  • Tap Refresh multiple times — low-cap tokens may take a few attempts

  • Remove Dust Filter in /holdings.

  • Use /sell [CA] to manually load or trigger visibility

Example:

/sell 0x123...Dfc1 → select chain → token and the USD value will appear in Holdings.

If it shows onchain but still doesn’t appear in the bot, contact @AltcoinistSupportBot on Telegram.

I’m having trouble withdrawing a token.

  1. Reset your session: Type /exit in the bot to clear any stuck commands before retrying the withdrawal.

  2. Verify the transaction onchain: Paste your wallet address into Solscan, Etherscan, Basescan, or BscScan. Sometimes a transaction succeeds onchain, but the bot doesn’t register it correctly due to delayed confirmation. If it went through onchain, no further action is needed.

If the transaction failed onchain:

  • Check your gas balance: Ensure you have enough ETH, BNB, or SOL on that chain to cover the withdrawal fee

  • Check the token amount: Make sure you’re not trying to withdraw more than your available balance

  • Verify the destination address: Confirm that the address is valid and compatible with the token you’re sending

  • Check token mechanics: Some tokens include transfer taxes, cooldowns, or anti-bot logic that can block withdrawals entirely

If your withdrawal fails due to a stuck onchain transaction, the bot will DM you with a Reset Transactions button, use this to reset your wallet queue before retrying or use the /resettxs command manually.

Still not working? Contact @AltcoinistSupportBot for help.

I can’t find my private keys!

If you used a default TrenchBot wallet, your EVM and SVM private keys were shown once when the wallet was created.

If you deleted that message, it cannot be recovered — TrenchBot does not allow exporting private keys for security reasons.

What you can do:

  • Import a new wallet: Go to /wallets → Import Wallet and paste the EVM or SVM private key of a wallet you control and want to import

  • Withdraw funds from your old wallet: Go to /holdings → Withdraw and use the bot to send tokens from your old wallet to your new imported one. This allows you to keep using TrenchBot with a wallet you fully control and have access to.

Always save your private keys securely. If they're lost, you cannot recover them from the bot.

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